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Goods Return Policy
Faulty Goods - Home Delivery: Please email us within 48 hours of delivery to request a returns form
To receive a form for completion please click on the link at the bottom of this information. Return your parcel to us using the postal service stated on your returns form If you are asked to send your return back via royal mail, please re parcel your item and return to us using recorded delivery within 7 days of receiving your returns form, keeping your proof of posting (orange slip) safe until we receive the goods back. If you are asked to send your goods back via a courier, please re parcel your item for our courier to collect and post to us the documents you are asked to sign when the courier collects your parcel.
Upon return of your faulty good/s you will receive a full refund for the item/s or have a replacement sent and you will be refunded any postage paid to return the item If you choose to have a replacement, this will be sent with no additional postage charges Goods returned without the completed returns form cannot not be processed
All Other Goods -Home Delivery: Please email us to request a returns form
To receive a form for completion please click on the link at the bottom of this information.
Goods returned without the completed returns for will not be processed You will not receive a refund for any shipping charges paid to receive the goods You will be responsible for the postage cost to return the item and you must obtain proof of posting, we recommend that the lowest royal mail service you use is recorded delivery Please be aware recorded delivery only insures your parcel for up to £34.00. If your item is of higher value please make sure it is adequately insured as we can only deal with refunds & replacements when we get the goods back If you would like our courier to collect your order the standard collection charge is £16 per 30kg and includes insurance. This charge will be payable by yourself and shall be deducted from your refund should you choose to use this service. |
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